The recent scandal involving P&O’s terrible handling of the termination of its 800 employees is distressing to say the least. Nobody expects any organization to be so insensitive to its employees when telling them that it is unable to employ them any more.
Neil Jurd OBE, author of The Leadership Book and founder of the LeaderConnect platform finds many useful lessons for managers in this episode.
In this article, he explains how most of the time, managers simply forget what the organization is all about and why it exists in the first place. Managers should get back in touch with their vision. Apart from this, they should try to understand their employees and what they need. They should build mutual trust with them and the best way to do this is by sharing information rather than holding it back until the last minute to spring a surprise on them.
By taking these steps, managers will become better at handling not only happy situations but also difficult ones.
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